1. Who we are

AHLi is operated by AHLi Vintage & Co., located at 164 Bourke Street, Melbourne, VIC 3000, Australia. In this policy, “AHLi”, “we”, “us” and “our” refer to AHLi Vintage & Co.

2. Information we collect

The personal information we collect depends on how you interact with us. It may include your name, email address, phone number, billing and shipping address, order details, account login details, wishlist or cart activity, customer service messages, product enquiries, payment status and delivery information.

We may also collect technical information such as IP address, browser type, device information, pages viewed, referral source, approximate location, cookie identifiers and website usage data.

3. How we collect information

We collect information when you browse our website, create or use an account, place an order, complete checkout, contact us by email, chat, phone or social media, subscribe to updates, leave details with customer service, or otherwise provide information to us. Some website and device information is collected automatically through cookies, analytics tools and similar technologies.

4. How we use information

We use personal information to operate our website, process orders and payments, arrange delivery, respond to enquiries, provide customer service, manage accounts, prevent fraud and misuse, improve our products and website, keep business records, comply with legal obligations, and send marketing communications where you have subscribed or where permitted by law.

5. Payments

Payments may be processed by third-party payment providers. We do not store full credit card details on our website. Payment providers may collect and process payment information in accordance with their own terms and privacy policies.

6. Cookies and analytics

Our website may use cookies and similar technologies to keep the website working, remember cart and account activity, understand how visitors use the website, improve performance and support marketing or social media features. You can usually manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.

7. When we share information

We may share personal information with service providers who help us operate our business, including website hosting and platform providers, payment providers, fraud prevention tools, delivery and courier companies, customer service and chat tools, email and marketing platforms, analytics providers, professional advisers, or government and law enforcement bodies where required by law. We only share information where it is reasonably needed for these purposes.

8. Overseas service providers

Some of the third-party services we use may store or process information outside Australia, including through cloud, payment, analytics, email, customer service or social media platforms. Where we use these services, personal information may be handled in the countries where those providers or their systems operate.

9. Marketing communications

If you subscribe to marketing communications, we may send updates about new arrivals, offers, services or events. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

10. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No website or electronic storage method is completely secure. We keep personal information for as long as reasonably needed for the purposes in this policy, including order management, customer service, business records, legal compliance and dispute resolution.

11. Access and correction

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding. In some situations, we may be required or permitted by law to refuse a request, in which case we will explain why where appropriate.

12. Privacy complaints

If you have a concern about how we handle personal information, please contact us first so we can review and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for information about privacy rights and complaints.

13. Children

Our website and products are intended for customers who can lawfully make purchases. We do not knowingly collect personal information from children for marketing purposes.

14. Changes to this policy

We may update this Privacy Policy from time to time by posting the updated version on this page. The updated policy applies from the date it is published, unless a later date is stated.